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Thank you for shopping at Insurgea.com. We appreciate your trust and are committed to providing you with a satisfying shopping experience. Please read our Return and Refund Policy carefully.

  1. 14-Day Return Period:

You have 14 calendar days from the date you receive your order to initiate a return.

  1. Eligibility for Returns:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. It must also have any tags or labels intact.

  1. How to Initiate a Return:

To initiate a return, please contact our customer support team at hi@insurgea.com within the 14-day period. Provide your order number and details about the item you wish to return. We will guide you through the return process.

  1. Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

  1. Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7 business days.

  1. Non-Refundable Items:

Some items are non-refundable, including:
Gift cards
Downloadable software products
Personalized or custom-made items

  1. Late or Missing Refunds:

If you haven’t received a refund within the specified timeframe, please check your bank account again. Then, contact your credit card company or bank. It may take some time before your refund is officially posted.

  1. Exchanges:

If you wish to exchange an item, please contact our customer support team. We can provide guidance on the exchange process and any additional costs involved.

  1. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with a photo of the item and your order number. We will arrange for a replacement or refund.

  1. Contact Information:

For any questions regarding our Return and Refund Policy, please contact us at hi@insurgea.com.
By making a purchase with Insurgea.com, you agree to and acknowledge our Return and Refund Policy.

Thank you for shopping with us!

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