Privacy Policy

Last Updated: October 20, 2026

1. Who We Are

Welcome to Insurgea. Our website, https://insurgea.com, is an online store offering digital artwork, printable wall art, posters, and other decorative products.

At Insurgea, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, make a purchase, or interact with our services.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

Name and contact information, including your email address and phone number.
Billing and shipping addresses.
Order details and purchase history.
Account registration information, if you create an account.
Messages, inquiries, reviews, and other communications you send us.
Email marketing preferences and subscription information.

Information collected automatically:

IP address and approximate geographic location.
Browser type, device information, and operating system.
Pages visited and interactions with our website.
Cookies and similar technologies.
Shopping cart activity and checkout information.

We collect only the information reasonably necessary to operate our store, fulfill orders, improve our services, and communicate with customers.

3. How We Use Your Information

We use the information we collect to:

Process payments and fulfill orders.
Deliver purchased digital artwork and downloadable files.
Arrange printing, packaging, and shipping of physical products.
Send order confirmations, receipts, and shipping updates.
Provide customer support and respond to inquiries.
Manage customer accounts and order histories.
Prevent fraud, unauthorized transactions, and security threats.
Improve our website, products, and shopping experience.
Send promotional emails and product updates when you have consented or when otherwise permitted by applicable law.
Comply with legal, accounting, and tax obligations.

We do not sell your personal information to third parties.

4. WooCommerce and Online Shopping

Our online store uses WooCommerce, an e-commerce platform built for WordPress.

When you shop with us, we collect information necessary to process and fulfill your order, including the products you purchase, billing and shipping details, and contact information.

We may also use cookies to remember the contents of your shopping cart and support the checkout process.

Order information may be retained for accounting, tax, customer service, and legal purposes.

5. Payments and Payment Security

Payments are processed through third-party payment service providers available at checkout.

Depending on the payment method you select, these providers may collect and process payment information, including credit card details and billing information, in accordance with their own privacy policies.

We do not intentionally store complete credit card numbers or card security codes on our website.

Payment providers may process transaction information to authorize payments, prevent fraud, and comply with financial regulations.

6. Print-on-Demand and Order Fulfillment

Some of our physical products are manufactured and fulfilled through third-party print-on-demand providers, including Printify and its printing partners.

When you purchase a physical product, we may share the information necessary to fulfill your order, such as:

Your name.
Shipping address.
Contact information where required for delivery.
Product selection and order details.

These providers use this information to manufacture, package, and deliver your purchases.

Their handling of personal information is governed by their applicable privacy policies and contractual arrangements.

7. Digital Products and Downloads

When you purchase digital artwork or downloadable products, we collect the information necessary to process your payment and provide access to your files.

We may retain download records, order details, and related transaction information for customer support, fraud prevention, and compliance purposes.

Digital files may be delivered through our website, secure download links, or transactional emails.

8. Comments and Reviews

When visitors leave comments or product reviews, we collect the information entered in the relevant form, along with the visitor’s IP address and browser user agent string to assist with spam detection.

An anonymized string created from your email address, also known as a hash, may be provided to the Gravatar service to determine whether you use it.

The Gravatar privacy policy is available at https://automattic.com/privacy/.

After your comment or review is approved, your profile picture, if available, may be publicly visible alongside your contribution.

9. Media Uploads

If you upload images to our website, we recommend removing embedded location information, such as EXIF GPS data.

Visitors may be able to download publicly accessible images and extract any embedded location information.

10. Cookies and Similar Technologies

Our website uses cookies to support essential functionality, improve your browsing experience, and, where applicable, understand website usage.

Essential cookies: These help operate the shopping cart, checkout, customer login, and other core website functions.

Account cookies: When you log in, WordPress may store cookies to remember your login session and display preferences. Login cookies generally last two days, display preference cookies may last one year, and selecting “Remember Me” may extend your login session to two weeks.

Comment cookies: If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience. These cookies generally last one year.

Temporary cookies: WordPress may use temporary cookies to check whether your browser accepts cookies.

Analytics and marketing cookies: If enabled, these may help us understand visitor activity, evaluate marketing performance, and improve our services.

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect shopping cart, checkout, or account functionality.

Where required by applicable law, we will request consent before using non-essential cookies.

11. Email Subscriptions and Marketing

If you subscribe to our newsletter or agree to receive promotional communications, we may use your email address to send:

New artwork and product announcements.
Special offers and promotions.
Store updates and relevant content.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages or by contacting us.

Transactional communications, such as order confirmations and delivery notifications, may still be sent when necessary to complete your purchase.

We handle commercial electronic messages in accordance with applicable Canadian anti-spam legislation (CASL).

12. Embedded Content From Other Websites

Pages on our website may include embedded content, such as videos, images, or articles from third-party websites.

Embedded content behaves similarly to visiting the third-party website directly.

These websites may collect information about you, use cookies, implement additional tracking technologies, and monitor your interactions with their content.

We encourage you to review the privacy policies of these third-party websites.

13. Who We Share Your Data With

We may share personal information with trusted third parties when reasonably necessary to operate our business, including:

Payment processors: To securely process transactions and manage payments.
Print-on-demand providers: To manufacture and fulfill physical product orders.
Shipping carriers: To deliver products and provide tracking information.
Website hosting and technical service providers: To maintain website functionality, security, and performance.
Email service providers: To deliver transactional messages and, where authorized, marketing communications.
Analytics and security providers: To monitor website performance, prevent fraud, and protect our services, where such services are enabled.

We may also disclose information when required by law, legal process, or a valid request from a competent authority.

If you request a password reset, your IP address may be included in the reset email.

We do not sell customer mailing lists or personal information.

14. How Long We Retain Your Data

We retain personal information only as long as reasonably necessary for the purposes described in this policy or as required by applicable law.

Order information: Purchase and transaction records are retained as necessary for accounting, tax compliance, customer support, and legal obligations.

Customer accounts: Account information is generally retained while your account remains active or until you request deletion, subject to applicable retention requirements.

Comments and reviews: Comments and associated metadata may be retained indefinitely to recognize returning contributors and facilitate moderation.

Email subscriptions: Marketing subscription information is retained until you unsubscribe or request removal, subject to records we may need to maintain to document consent and compliance.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

15. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of personal information, subject to legal retention obligations.
Withdraw consent to certain uses of your information.
Unsubscribe from marketing communications.
Request information about how your personal data is collected, used, and disclosed.

If you have an account or have submitted comments, you may request an exported copy of the personal information associated with you.

Certain records may need to be retained for administrative, legal, tax, or security purposes.

To exercise your privacy rights, please contact us using the information provided below.

16. Where Your Data Is Processed

Insurgea operates from Canada. However, our website hosting providers, payment processors, print-on-demand partners, and other service providers may process or store information outside Canada.

Personal information processed in other jurisdictions may be subject to the laws of those jurisdictions.

We take reasonable steps to select service providers that maintain appropriate privacy and security safeguards.

Visitor comments may also be processed by automated spam detection services.

17. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include encrypted website connections (HTTPS), access controls, software updates, and the security measures implemented by our service providers.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

18. Children’s Privacy

Our website is intended for a general audience and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided personal information without appropriate authorization, please contact us so we can review the situation and take appropriate action.

19. Third-Party Websites

Our website may contain links to external websites, including social media platforms, payment providers, and other services.

We are not responsible for the privacy practices or content of websites operated by third parties.

We encourage visitors to review the privacy policies of external websites before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, legal requirements, or service providers.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this policy periodically.